Wednesday, April 15, 2009

What to do when the villagers come knocking with pitchforks and torches ...

If you are about to be flambeed for some screw ups of your organisation, do not panic. It is not the end of the world, although you could feel the noose tightening and the horse beneath you bucking. All you need to do is go to "Dealing with an Angry Public", a Program on Negotiation offered by Harvard Law School.

I guess the PR people of the giant automobile corporations and failing banks the world over should go for it. It offers to help you communicate effectively when you are, "Confronted by the need to take effective action in the face of public anger (e.g., over a devastating accident, the failure to regulate products or services adequately, or the siting of a controversial facility)".

Endorsed by many. Look at some testimonials below.

“A great program! I’m walking away with a principled approach to deal with an angry
Col. Boykin Jordan, Jr., Commander, 55th Communication Group,
U.S. Air Force

“ . . . more than thinking ‘outside the box’. You learn to stand on top of the box.”
Brian Hague, Communications Director,
County of Bergen, NJ

Perhaps then you won't have to worry about being lynched (or at the very least, tarred and feathered) by the angry mob.

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